Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
What You Need First
- A stable internet connection (Wi-Fi or 4G/5G) to avoid interruptions during live play.
- A valid email address and phone number for account verification and security alerts.
- Government-issued ID (passport, driver’s license) ready for the KYC process when you request your first withdrawal.
- A funded e-wallet, debit card, or prepaid voucher (e.g., PayPal, Visa, or Paysafecard) to make deposits.
- Understanding of your local gambling laws — pointsbet operates under a Curacao license, so winnings may be subject to local income tax, unlike MGA-licensed sites.
- Set deposit limits before you start — use the responsible gambling tools available after registration.
Creating Your Account
- Visit the PointsBet website via https://pointsbet-au.net/ and click the “Sign Up” button in the top-right corner.
- Complete the registration form: enter your email, create a strong password (mix of letters, numbers, symbols), and provide personal details (name, date of birth, address).
- Verify your email by clicking the link sent to your inbox — check spam if it doesn’t appear within 5 minutes.
- Log in using your pointsbet login credentials and navigate to the “Deposit” section to fund your account.
- Complete the KYC process by uploading a photo of your ID and a recent utility bill — this must be done before your first withdrawal.
How Wagering Works
When you claim a bonus, you must meet wagering requirements before withdrawing any winnings. For example, suppose you receive a 100% match bonus up to $200. You deposit $200 and get $200 in bonus funds, giving you a total balance of $400. The wagering requirement is typically 30x (times) the bonus amount. Here’s the calculation:
Formula: Wagering requirement = Bonus amount × Wagering multiplier = $200 × 30 = $6,000.
You must place bets totaling $6,000 (on eligible games) before bonus funds become withdrawable. Note that different games contribute varying percentages: slots usually count 100%, table games may count only 10-20%, and live dealer games often count 0%. Always check the terms for each game category.
| Game Type | Contribution % | Example Bet $10 |
|---|---|---|
| Slots | 100% | $10 counts as $10 |
| Table Games | 10% | $10 counts as $1 |
| Live Dealer | 0% | $10 counts as $0 |
If you stick to slots, you need to wager $6,000. With an average RTP of 96%, you can expect to lose around $240 over the wagering period (4% house edge × $6,000). So plan your bankroll accordingly.
Payment Methods
PointsBet supports several payment options for deposits and withdrawals. Deposits are instant, while withdrawal times vary. Below is a summary:
| Method | Min Deposit | Max Withdrawal | Withdrawal Time |
|---|---|---|---|
| Visa/Mastercard | $10 | $5,000/day | 3–5 business days |
| PayPal | $10 | $10,000/day | Up to 24 hours |
| Bank Transfer | $25 | $50,000/month | 5–7 business days |
| Cryptocurrency | $20 (BTC equivalent) | $25,000/day | Up to 1 hour |
To withdraw, go to the cashier, select your method, enter the amount, and confirm. The pointsbet app (available as a progressive web app) allows you to do this on mobile.
Security Overview
PointsBet uses 128-bit SSL encryption to protect all data transmitted between your device and their servers. Two-factor authentication (2FA) is available — enable it via your account settings for an extra layer of security. The casino is licensed by the Curacao eGaming Authority, which requires regular audits of their random number generators (RNGs) to ensure fair play. Always use a unique password for your pointsbet login and never share it with anyone.
When Things Go Wrong
1. Failed Login
Ensure Caps Lock is off and that you’re using the correct email. If you’ve forgotten your password, click “Forgot Password” on the pointsbet login page to reset it.
2. Deposit Not Credited
Wait 15 minutes, then refresh the cashier page. If still missing, contact support with your transaction ID — they’ll usually resolve it within a few hours.
3. Withdrawal Delayed
First-time withdrawals may be held for up to 72 hours for KYC verification. Ensure all documents are uploaded. If it takes longer, chat with support.
4. Bonus Not Triggered
Some bonuses require a promo code during deposit. Check the offer terms. If you forgot the code, you may lose the bonus — contact support immediately.
5. Game Not Loading
Clear your browser cache and cookies, or try the pointsbet app (PWA) instead. If the issue persists, your internet connection may be unstable.
6. Self-Exclusion
If you need a break, go to Account Settings > Responsible Gambling and set a cooling-off period or full self-exclusion. The casino will block your account for the chosen duration.
Pro Tips
VIP & Loyalty Program
PointsBet offers a multi-tier loyalty program: Bronze, Silver, Gold, Platinum, and Diamond. You earn points by placing real-money bets — typically 1 point per $10 wagered on slots (0.5 points on table games). Once you accumulate enough points, you can exchange them for bonus credits or free spins. Tiers unlock higher withdrawal limits, faster processing times, and personal account managers. For example, Diamond members get unlimited daily withdrawals and exclusive invitations to live events.
Common Questions
How do I reset my pointsbet login password?
Click “Forgot Password” on the login page, enter your email, and follow the link sent to your inbox. Choose a strong new password.
Is the pointsbet app available for download?
PointsBet does not have a native app in the App Store or Google Play. Instead, you can use the progressive web app (PWA) by visiting the site on your mobile browser and adding it to your home screen for quick access.
Can I play for free before depositing?
Yes, many slot games offer a “Demo” mode. Look for the demo button when selecting a game. You can practice without risking real money.
What documents are needed for KYC?
You need a government-issued photo ID (passport, driver’s license, or national ID card) and a recent utility bill (gas, electricity, or bank statement) showing your name and address.
Are withdrawals reversible?
No. Once a withdrawal request is submitted, it cannot be canceled. Double-check the amount and method before confirming.
How long do withdrawals take?
Withdrawal times vary by method: e-wallets (up to 24 hours), cards (3–5 business days), bank transfers (5–7 days), and cryptocurrencies (up to 1 hour after approval).
Can I change my currency after registration?
No, the currency selected during registration is permanent. Contact support only if there is an error – they may allow a one-time change under special circumstances.
What is the minimum age to play?
You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. The casino will verify your age during KYC.
Is PointsBet licensed?
Yes, PointsBet holds a Curacao eGaming license. This means it is regulated but winnings from Curacao-licensed casinos may be subject to local taxes – consult your tax advisor.
By following this guide, you can navigate PointsBet with confidence. Remember to always gamble responsibly and set limits before you play.